Shipping policy

Last updated: October 1, 2026

Where we ship

We currently offer shipping to eligible addresses in the United States. Available delivery options are shown at checkout. Orders ship from China through our fulfillment partner.

Shipping rates & our free-shipping code

Standard U.S. shipping is $10. While the promotion is active, use code FREESHIPPING at checkout for free eligible U.S. standard shipping. The code applies to shipping charges up to $10 and does not discount the product price or taxes. Check that the discount appears before paying. Availability and any combination restrictions are shown at checkout.

Processing & delivery

For U.S. orders, our fulfillment partner lists an estimated 1–4 days for processing, followed by an estimated 5–11 days for delivery after processing. Processing and transit are separate stages. These supplier estimates are a guide, not a guaranteed delivery window, and some orders take longer.

Delays may occur due to product availability, order volume, holidays, customs clearance, weather, or carrier disruptions. Timing can also vary by destination and shipping method. If you need your order for a particular date, please contact us before purchasing.

If we cannot ship within the timeframe stated for your order, or within the applicable legal timeframe when none is stated, we will notify you and provide the required choice to consent to a delay or cancel for a refund. Your consumer rights are not limited by this policy.

Tracking your order

We will provide tracking information when it becomes available. A shipping label may be created before the carrier receives the parcel. If you have not received tracking or need help with an update, email Help.Pawttle@outlook.com with your order number.

Address changes & cancellations

Please check your delivery address before placing an order. Contact us as soon as possible if you need a correction or cancellation. We will try to help before processing begins, but changes may not be possible once preparation or shipping has started. If cancellation is confirmed, we will refund the canceled order.

Delayed, missing or damaged deliveries

Contact us if an order is delayed, appears lost, or arrives damaged or incorrect. If tracking says delivered but you cannot find it, check with household members and the carrier, then let us know. A delivery scan does not automatically close your request. We will investigate and arrange an appropriate resolution in accordance with our Returns & Refunds policy and applicable law.

Questions?

Email Help.Pawttle@outlook.com. Include your order number if you have one.