Frequently asked questions

Open the Size guide on the hoodie page and compare the garment measurements with a hoodie you already own. Measurements describe the garment, not your body. Sizes run from S to 2XL. If you are between sizes, choose the larger size.

Pink, Milky White, Black, Khaki, and Sky Blue. Select a color circle, then choose your size from the dropdown. Availability is shown for the selected combination.

No. The front pouch is open and has no zipper or restraint. Read the Pet safety section on the product page before use.

A safe pet weight capacity and internal pouch measurements have not been verified. We do not recommend a specific weight limit. The hoodie is not a pet carrier or restraint; keep your pet fully supported with your arms or lap during supervised, seated cuddle time.

Standard U.S. shipping is $10. While our promotion is active, enter FREESHIPPING at checkout for free eligible U.S. standard shipping. Check that the shipping discount appears before paying. Taxes, where applicable, are separate. See our Shipping policy.

Orders ship from China through our fulfillment partner. Processing and transit are separate, and timing varies by destination and carrier. We are not advertising a guaranteed delivery date. If you need an item by a particular date, contact us before ordering.

Use the tracking link in your shipping confirmation when tracking becomes available. A created label does not always mean the carrier has received the parcel. If you cannot find tracking or an update looks unusual, email Help.Pawttle@outlook.com with your order number.

Email Help.Pawttle@outlook.com as soon as possible with your order number and requested change. We will try to help before processing begins, but changes or cancellation may not be possible once preparation or shipping has started.

Please contact us within 7 days of receiving your package with your order number and clear photos of the issue. This reporting window does not limit rights required by law. See our Returns & Refunds policy for the full process.

Fit and change-of-mind returns are reviewed individually and are not automatically eligible under our store policy, except where required by law. Contact us before sending anything back. Purchases made through TikTok Shop are subject to its applicable return rules. Read our Returns & Refunds policy.

Follow the care instructions on the label attached to your garment. If the label is missing or unclear, contact us before washing.

Email Help.Pawttle@outlook.com or use our contact form. For an existing order, include your order number and the email used at checkout. Please do not send payment-card details.